Terms & Conditions

1. Introduction

Welcome to The Northern Dough Co. LTD. These terms and conditions outline the rules and regulations for the use The Northern Dough Co. LTD’s website, located at www.northerndoughco.com.

2. Definitions

  • “Company”, “We”, “Us”, “Our”: Refers to Northern Dough Co. LTD.
  • “Customer”, “You”, “Your”: Refers to the person using our website and purchasing goods.
  • “Goods”: Refers to the perishable food items offered for sale on our website.

3. Acceptance of Terms

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

4. Eligibility

To place an order on our website, you must be at least 18 years old and legally capable of entering into binding contracts.

5. Orders and Payment

5.1. Placing an Order: Orders are placed by completing the order form on our website and making the payment.

5.2. Payment Methods: We accept the following payment methods: credit/debit cards, PayPal, Apple pay.

5.3. Order Confirmation: You will receive an email confirming your order once payment has been successfully processed.

6. Prices and Taxes

6.1. Prices: All prices are in GBP and include VAT where applicable. Prices are subject to change without notice.

6.2. Additional Charges: Delivery charges and any additional fees will be clearly displayed before you place an order.

7. Delivery

7.1. Delivery Times: Estimated delivery times will be provided at the time of order. We aim to deliver within the specified time frame, but delays may occur.

Order placed on Monday, will be delivered Wednesday. 

Order placed on Tuesday will be delivered Thursday. 

Order placed on Wednesday, will be delivered Friday. 

Order placed on Thursday, Friday, Saturday or Sunday will be delivered Tuesday the following week. 

7.2. Delivery Area: We currently deliver to UK Mainland only. Delivery outside these areas may not be available.

7.3. Delivery Conditions: Perishable goods will be delivered in suitable packaging to ensure they remain fresh. You must ensure someone is available to receive the delivery.

8. Cancellations and Returns

8.1. Cancellations: Orders for perishable goods cannot be cancelled once they have been dispatched.

8.2. Returns and Refunds: Due to the nature of perishable goods, returns are not accepted. If there is an issue with your order, please contact us within 24 hours of delivery.

8.3. Damaged or Incorrect Goods: If you receive damaged or incorrect goods, please contact us immediately with photographic evidence. We will arrange a replacement or refund as appropriate.

9. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations may occur. All weights and sizes are approximate.

10. Allergens and Dietary Information

10.1. Allergen Information: We provide allergen information for all our products. Please read this information carefully before placing an order.

10.2. Special Dietary Requirements: If you have specific dietary requirements, please contact us before placing an order to ensure we can accommodate your needs.

11. Limitation of Liability

To the fullest extent permitted by law, The Northern Dough Co. LTD shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or the purchase of goods.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Changes will be posted on this page and will take effect immediately.

14. Contact Information

If you have any questions about these terms and conditions, please contact us at:

The Northern Dough Co. LTD
PO Box 2072, Preston,PR5 9DA

Please see below Terms & Conditions for all competitions relating to The Northern Dough Co. These may be subject to specific variations by campaign which will relate to the giveaway prizes, or the partners involved. Please message us at hello@northerndoughco.com with any questions, comments or concerns.

Find us in the frozen aisle